interface
When tech people don't get what users want.
Joel Selanikio on 4 February 2010 - 4:32pm
Terrific posting at Mule Design Studios about "the failure of empathy", specifically the empathy of tech people for what real people really want:
Ken Banks and Joel Selanikio on designing mobile software
Insights from Ken Banks, creator of FrontlineSMS, and Joel Selanikio, creator of EpiSurveyor.org, with thoughts on mobile development: its pitfalls, key points, advantages.
Point #1: "You will never know what the user knows."
