ICT
When tech people don't get what users want.
Joel Selanikio on 4 February 2010 - 3:32pm
Terrific posting at Mule Design Studios about "the failure of empathy", specifically the empathy of tech people for what real people really want:
Terrific posting at Mule Design Studios about "the failure of empathy", specifically the empathy of tech people for what real people really want: